Privacy & Booking policy

Privacy & Booking Policy

Welcome to The Manor Barbershop. Your privacy and trust are important to us. This page explains how we collect, use, and protect your personal information when you visit www.themanorbarbershop.com.au (the “Site”) or book with us, and outlines our shop booking policy.

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1. Privacy Policy

Who We Are

This website is owned by The Manor Barbershop (“we”, “our”, “us”). As the data controller, we are responsible for how your personal information is handled in accordance with the Australian Privacy Principles (APPs).

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What We Collect

• Personal Information: Your name, email, phone number, and payment details when you book an appointment, make a purchase, or contact us.

• Device Information: Browser type, IP address, time zone, and pages visited, as well as cookies to improve your experience.

• Optional Details: If you sign up for newsletters, fill out forms, or interact with us online, we may collect extra information such as your city of residence or organization name.

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How We Use Your Information

We collect only what is necessary to:

• Book and manage appointments

• Process payments and send receipts

• Communicate updates, promotions, or changes (if you opt in)

• Improve our website and services

• Meet legal or security obligations

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Third-Party Services

We share your information only with trusted providers who help us operate, such as:

• Booking platforms (e.g., Square)

• Payment processors

• Analytics and marketing tools (e.g., Google Analytics, Meta)

We require these providers to also protect your data and use it only for their specific function.

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Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information

• Request corrections

• Opt out of marketing

• Request removal of your information where legally possible

To exercise these rights, email us at info@themanorbarbershop.com.au.

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Security

We use reasonable technical and physical safeguards to keep your information safe. While we do our best, no online system can guarantee 100% security.

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International Transfers

Some of our partners store or process data outside Australia (e.g., in the U.S.). These providers are chosen carefully and meet high security standards.

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Links to Other Sites

Our Site may link to other websites. We are not responsible for their privacy practices and recommend reviewing their policies separately.

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Legal Disclosure

We may share information if required by law, or if necessary to protect safety, investigate fraud, or comply with government requests.

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2. Booking Policy

At The Manor Barbershop, we value your time and ours. These simple rules keep things smooth for everyone:

• Please cancel or reschedule at least 12 hours in advance.

• Cancellations within 12 hours may incur a small fee.

• No-shows will be charged the full cost of the service before future bookings can be made.

• If you’re running late, please call or message us. Arrivals more than 10 minutes late may require a shorter service or rescheduling.

• Repeat no-shows or late cancellations may require a deposit for future bookings.

• Double-check your booking date and time to avoid mix-ups.

These policies help us keep the shop running smoothly and ensure every client gets the best service.

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3. Contact Us

For privacy, booking, or other inquiries:

• Email: info@themanorbarbershop.com.au

• Phone: (02) 8064 3423

• Mail: 112/19 Roseby Street, Birkenhead Shopping Centre, Drummoyne, NSW, 2047

For privacy concerns that we can’t resolve, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.